Driver screening
Everyone who drives with Lobon is screened before their first trip. In addition, Lobon reruns these driver screenings* every year and uses technology to look for issues in between. It’s part of our commitment to help keep you safe when you request a ride with Lobon.

Drivers are background checked before their first trip
Prospective drivers must undergo a multi-step safety screen that checks for issues including, but not limited to, driving violations, impaired driving, and a criminal record.

Drivers must pass an annual check to continue accessing the app
Lobon proactively reruns driving and criminal history checks every year to ensure that drivers continue to meet our standards.

Assuming someone else’s identity is prohibited
Drivers are periodically asked to take a photograph of themselves, which we match against their on-file identification to help make sure the right driver is behind the wheel.

We enforce our Community Guidelines
Lobon reviews all reports submitted to our customer support team that may violate our Community Guidelines. Not following any of our guidelines may result in the loss of access to your Lobon accounts.

See our guidelines

Your feedback helps create a safe and respectful community
A high rating recognizes people’s efforts, while a low rating can provide helpful feedback. And repeated low ratings can result in deactivation.