Privacy Policy

     

I. Introduction

When you use Lobon, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.

This notice describes the personal data we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our privacy overview, which highlights key points about our privacy practices.

Last modified: February 12, 2020

Effective date: February 12, 2020

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II. Overview

A. Scope

This notice applies to users of Lobon’s services anywhere in the world, including users of Lobon’s apps, websites, features, or other services.

This notice describes how Lobon and its affiliates collect and use personal data. This notice applies to all users of our apps, websites, features, or other services anywhere in the world, unless covered by a separate privacy notice, This notice specifically applies to:

  • Riders: individuals who request or receive transportation, including those who receive transportation requested by another individual
  • Drivers: individuals who provide, or submit applications to Lobon to provide, transportation individually or through partner transportation companies
  • Delivery recipients: individuals who request or receive food, or other products and services
  • Delivery partners: individuals who provide, or submit applications to Uber to provide, delivery or other services

This notice also governs Lobon’s other collections of personal data in connection with Uber’s services. For example, we may collect the contact information of individuals who use accounts owned by Lobon for Business customers or of owners or employees of Lobon Eats restaurant partners, or we may collect other personal data in connection with our mapping technology and features.

All those subject to this notice are referred to as “users” in this notice.

In addition, please note the following:

  • For riders without Lobon account: The personal data of riders who take trips arranged by the owners of an Lobon account, such as when a rider takes a ride arranged by the owner of an Lobon account, is processed in accordance with our contract with the owner of that account, and not as otherwise described in this notice. Such processing may include sharing of rider location data with the owner of that account. Please contact the owner of such account for more information.

Our data practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places. Please contact us here or through the addresses below with any questions regarding our practices in a particular country or region.

B. Data controller and transfer

Lobon Technologies Inc. is the data controller for the personal data collected in connection with use of Uber’s services anywhere.

Lobon Technologies Inc. is the data controller for the personal data collected in connection with use of Lobon’s services anywhere. We process personal data inside and outside of the United States and Canada. The personal data of users outside the United States is transferred on the basis of mechanisms approved under applicable laws, such as the Standard Contractual Clauses.

Questions, comments, and complaints about Lobon’s data practices can be submitted here.

III. Data collections and uses

A. The data we collect

Lobon collects:

  • Data provided by users to Lobon, such as during account creation
  • Data created during use of our services, such as location, app usage, and device data
  • Data from other sources, such as Lobon partners and third parties that use Lobon APIs

The following data is collected by or on behalf of Lobon:

1. Data provided by users. This includes:

  • User profile: We collect data when users create or update their Lobon accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), government identification documents, including driver’s license numbers and images, date of birth, signature, and photo. This also includes vehicle or insurance information of drivers and delivery partners, and user settings. We may use the photos submitted by drivers and/or delivery partners to verify their identities, such as through facial recognition technologies. For more information, please see the section titled “How we use personal data.”
  • Background check and identity verification: We collect background check and identity verification information for drivers and delivery partners. This may include information such as driver history or criminal record (where permitted by law), and right to work. This information may be collected by an authorized vendor on Lobon’s behalf. We also collect identity verification from Lobon Eats users who request alcohol delivery.
  • Demographic data: We may collect demographic data about users, including through user surveys. In some countries, we may also receive demographic data about users from third parties.
  • User content: We collect the information users submit when they contact Lobon customer support, provide ratings or compliments for other users or restaurant partners, or otherwise contact Lobon. This may include feedback, photographs or other recordings collected by users.

2. Data created during use of our services. This includes:

  • Location data: We collect precise or approximate location data from a user’s mobile device if enabled by the user to do so. For drivers and delivery partners, Lobon collects this data when the Lobon app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device. For riders, delivery recipients, and renters, Lobon collects this data when the Lobon app is running in the foreground. In certain regions (which do not include the European Union), Lobon may also collect this data when the Lobon app is running in the background of the user’s mobile device. Riders, delivery recipients, and renters may use the Lobon apps without enabling Lobon to collect location data from their mobile devices. However, this may affect some functionality available in the Lobon apps. For example, a user who has not enabled location data collection will have to manually enter their address. In addition, the location data collected from a driver or rental device during a trip will be linked to the rider’s or renter’s account, even if they have not enabled location data to be collected from their device, including for purposes of receipt generation, customer support, fraud detection, insurance, and litigation.
  • Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
  • Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services used before interacting with our services. In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Notice.
  • Device data: We may collect data about the devices used to access our services, including the hardware models, device IP address, operating systems and versions, software, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion data, and mobile network data.
  • Communications data: We enable users to communicate with each other and Lobon through Lobon’s mobile apps and websites. For example, we enable drivers and riders, and restaurants or delivery partners and delivery recipients, to call, text, or send other files to each other (generally without disclosing their telephone numbers to each other). To provide this service, Lobon receives some data regarding the calls, texts, or other communications, including the date and time of the communications and the content of the communications. Lobon may also use this data for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services, and for analytics.

3. Data from other sources. This includes:

  • User feedback, such as ratings, feedback, or compliments.
  • Users participating in our referral programs. For example, when a user refers another person, we receive the referred person’s personal data from that user.
  • Lobon account owners who request services for or on behalf of other users, or who enable such users to request or receive services through their accounts. This includes owners of Lobon for Business accounts.
  • Users or others providing information in connection with claims or disputes.
  • Lobon business partners through which users create or access their Lobon account, such as payment providers, social media services, or apps or websites that use Lobon’s APIs or whose APIs Lobon uses.
  • Lobon business partners in connection with the Lobon Visa Cardto the extent disclosed in the terms and conditions for the card.
  • Vendors who help us verify users’ identity, background information, and eligibility to work, for regulatory, safety, and security purposes.
  • Insurance, vehicle, or financial services providers for drivers and/or delivery partners.
  • Partner transportation companies (for drivers or delivery partners who use our services through an account associated with such a company).
  • Publicly available sources.
  • Marketing service providers.
  • Lobon may combine the data collected from these sources with other data in its possession.

B. How we use personal data

Lobon collects and uses data to enable reliable and convenient transportation, delivery, and other products and services. We also use the data we collect:

  • To enhance the safety and security of our users and services
  • For customer support
  • For research and development
  • To enable communications between users
  • To send marketing and non-marketing communications to users
  • In connection with legal proceedings

Lobon does not sell or share user personal data with third parties for their direct marketing, except with users’ consent.

Lobon uses the data it collects for purposes including:


1. Providing services and features. Lobon uses the data we collect to provide, personalize, maintain, and improve our products and services.


This includes using the data to:


Create and update users’ accounts.

Verify drivers’ and delivery partners’ identity, background history, and eligibility to work.

Enable transportation, deliveries, and other services.

Offer, process, or facilitate payments for our services.

Offer, obtain, provide, or facilitate insurance, vehicle, invoicing, or financing solutions in connection with our services.

Track and share the progress of rides or deliveries.

Enable features that allow users to share information with other people, such as when riders submit a compliment about a driver, when delivery recipients provide feedback for a restaurant or delivery partner, refer a friend to Lobon, split fares, or share ETA and location with their contacts.

Enable features to personalize users’ Lobon accounts, such as creating bookmarks for favorite places, and to enable quick access to previous destinations. We may, for example, present an Lobon Eats user with personalized restaurant or food recommendations based on their prior orders. Please see the section of this notice titled “Choice and transparency” to learn how to object to this use of personal data.

Enable Accessibility features that make it easier for users with disabilities to use our services, such as those that enable deaf or hard-of-hearing drivers to alert their riders of their disabilities, allow only text messages from riders, and enable receipt of flashing trip request notifications instead of sound notifications on their mobile device.

Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.

2. Safety and security. We use personal data to help maintain the safety, security, and integrity of our services and users. This includes:


Screening riders, drivers, and delivery partners before enabling their use of our services and at subsequent intervals, including through reviews of background checks, where permitted by law, to help prevent use of our services by unsafe drivers and/or riders.

Using data from drivers’ or delivery partners’ devices to help identify unsafe driving behavior such as speeding or harsh braking and acceleration, and to inform them of safer driving practices. We also use data from delivery partners’ devices to verify the type of vehicles they used to provide deliveries.

In certain regions, using information derived from driver’s license photos, and other photos submitted to Lobon, for safety and security purposes. This includes Lobon’s Real-Time ID Check feature, which prompts drivers and delivery partners to share a selfie before going online to help ensure that the driver or delivery partner using the app matches the Lobon account we have on file. This also includes comparing photographs that we have on file against photographs (i) of other users to prevent identity-borrowing, and (ii) from public databases to verify user identity.

Using device, location, profile, usage, and other data to prevent, detect, and combat fraud or unsafe activities.

Using user ratings and feedback to encourage compliance with our Community Guidelines and as grounds for deactivating drivers and delivery partners with low ratings or who otherwise violated such guidelines in certain countries.

3. Customer support. Lobon uses the information we collect (including recordings of customer support calls with notice to and the consent of the user) to provide customer support, including to:


Direct questions to the appropriate customer support person

Investigate and address user concerns

Monitor and improve our customer support responses and processes

4. Research and development. We may use the data we collect for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us to improve and enhance the safety and security of our services, improve our ability to prevent the use of our services for illegal or improper purposes, develop new features and products, and facilitate insurance and finance solutions in connection with our services.


5. Enabling communications between users. For example, a driver may message or call a rider to confirm a pickup location, a rider may contact a driver to retrieve a lost item, or a restaurant or delivery partner may call a delivery recipient with information about their order.


6. Marketing. Lobon may use the data we collect to market our services to our users. This includes sending users communications about Lobon services, features, promotions, sweepstakes, studies, surveys, news, updates, and events.


We may also send communications to our users about products and services offered by Lobon partners. For example, if a user has placed an Lobon Eats order, we may provide recommendations, promotions, or ads about similar food offered by other Lobon partners. Although we may send users communications about Lobon partners’ products and services, we do not sell users’ personal data to, or share it with, such partners or others for purposes of their own direct marketing or advertising, except with users’ consent.


We may use the data we collect to personalize the marketing communications (including advertisements) that we send, including based on user location, past use of Lobon’s services, and user preferences and settings.


We may also send users communications regarding elections, ballots, referenda, and other political and notice processes that relate to our services. For example, Lobon has notified some users by email of ballot measures or pending legislation relating to the availability of Lobon’s services in those users’ areas.


7. Non-marketing communications. Lobon may use the data we collect to generate and provide users with receipts; inform them of changes to our terms, services, or policies; or send other communications that aren’t for the purpose of marketing the services or products of Lobon or its partners.


8. Legal proceedings and requirements. We may use the personal data we collect to investigate or address claims or disputes relating to use of Lobon’s services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.


9. Automated decision-making


We use personal data to make automated decisions relating to use of our services. This includes:


Enabling dynamic pricing, in which the price of a ride, or the delivery fee for Lobon Eats orders, is determined based on constantly varying factors such as the estimated time and distance, the predicted route, estimated traffic, and the number of riders and drivers using Lobon at a given moment.

Matching available drivers and delivery partners to users requesting services. Users can be matched based on availability, proximity, and other factors. Please see here for further information about our matching process.

Determining driver and delivery partner ratings, and deactivating drivers, riders, and delivery partners with low ratings. For more information about how ratings are determined and used, please see here for rider ratings, herefor driver ratings, and here for delivery partner ratings. Please also see the section below titled “Ratings look-up” for further information.

Deactivating users who are identified as having engaged in fraud or activities that may otherwise harm Lobon, its users, and others. In some cases, such as when a user is determined to be abusing Lobon’s referral program, such behavior may result in automatic deactivation.

Using driver location information, and communications between riders and drivers, to identify cancellation fees earned or induced through fraud. For example, if we determine by using such information that a driver is delaying a rider pickup in order to induce a cancellation, we will not charge the rider a cancellation fee and will adjust the amounts paid to the driver to omit such a fee. To object to such adjustment, please contact Lobon customer support.

Click the links in this section for more information about these processes. To object to a deactivation resulting from these processes, please contact Lobon customer support.

C. Cookies and third-party technologies

Lobon and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice.

Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. Lobon uses cookies and similar technologies for purposes such as:

  • Authenticating users
  • Remembering user preferences and settings
  • Determining the popularity of content
  • Delivering and measuring the effectiveness of advertising campaigns
  • Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services

We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.

Please see our Cookie Notice for more information regarding the use of cookies and other technologies described in this section.

D. Data sharing and disclosure

Some of Lobon’s products, services, and features require that we share data with other users or at a user’s request. We may also share data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.

Lobon may share the data we collect:

1. With other users

This includes sharing:

  • Lobon uses the data it collects for purposes including:
  •  Providing services and features. Lobon uses the data we collect to provide, personalize, maintain, and improve our products and services.
  • This includes using the data to:
  • Create and update users’ accounts.
  • Verify drivers’ and delivery partners’ identity, background history, and eligibility to work.
  • Enable transportation, deliveries, and other services.
  • Offer, process, or facilitate payments for our services.
  • Offer, obtain, provide, or facilitate insurance, vehicle, invoicing, or financing solutions in connection with our services.
  • Track and share the progress of rides or deliveries.
  • Enable features that allow users to share information with other people, such as when riders submit a compliment about a driver, when delivery recipients provide feedback for a restaurant or delivery partner, refer a friend to Lobon, split fares, or share ETA and location with their contacts.
  • Enable features to personalize users’ Lobon accounts, such as creating bookmarks for favorite places, and to enable quick access to previous destinations. We may, for example, present an Lobon Eats user with personalized restaurant or food recommendations based on their prior orders. Please see the section of this notice titled “Choice and transparency” to learn how to object to this use of personal data.
  • Enable Accessibility features that make it easier for users with disabilities to use our services, such as those that enable deaf or hard-of-hearing drivers to alert their riders of their disabilities, allow only text messages from riders, and enable receipt of flashing trip request notifications instead of sound notifications on their mobile device.
  • Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.
  • 2. Safety and security. We use personal data to help maintain the safety, security, and integrity of our services and users. This includes:

  • Screening riders, drivers, and delivery partners before enabling their use of our services and at subsequent intervals, including through reviews of background checks, where permitted by law, to help prevent use of our services by unsafe drivers and/or riders.
  • Using data from drivers’ or delivery partners’ devices to help identify unsafe driving behavior such as speeding or harsh braking and acceleration, and to inform them of safer driving practices. We also use data from delivery partners’ devices to verify the type of vehicles they used to provide deliveries.
  • In certain regions, using information derived from driver’s license photos, and other photos submitted to Lobon, for safety and security purposes. This includes Lobon’s Real-Time ID Check feature, which prompts drivers and delivery partners to share a selfie before going online to help ensure that the driver or delivery partner using the app matches the Lobon account we have on file. This also includes comparing photographs that we have on file against photographs (i) of other users to prevent identity-borrowing, and (ii) from public databases to verify user identity.
  • Using device, location, profile, usage, and other data to prevent, detect, and combat fraud or unsafe activities.
  • Using user ratings and feedback to encourage compliance with our Community Guidelines and as grounds for deactivating drivers and delivery partners with low ratings or who otherwise violated such guidelines in certain countries.
  • 3. Customer support. Lobon uses the information we collect (including recordings of customer support calls with notice to and the consent of the user) to provide customer support, including to:

  • Direct questions to the appropriate customer support person
  • Investigate and address user concerns
  • Monitor and improve our customer support responses and processes
  • 4. Research and development. We may use the data we collect for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us to improve and enhance the safety and security of our services, improve our ability to prevent the use of our services for illegal or improper purposes, develop new features and products, and facilitate insurance and finance solutions in connection with our services.

  • 5. Enabling communications between users. For example, a driver may message or call a rider to confirm a pickup location, a rider may contact a driver to retrieve a lost item, or a restaurant or delivery partner may call a delivery recipient with information about their order.

  • 6. Marketing. Lobon may use the data we collect to market our services to our users. This includes sending users communications about Lobon services, features, promotions, sweepstakes, studies, surveys, news, updates, and events.

  • We may also send communications to our users about products and services offered by Lobon partners. For example, if a user has placed an Lobon Eats order, we may provide recommendations, promotions, or ads about similar food offered by other Lobon partners. Although we may send users communications about Lobon partners’ products and services, we do not sell users’ personal data to, or share it with, such partners or others for purposes of their own direct marketing or advertising, except with users’ consent.

  • We may use the data we collect to personalize the marketing communications (including advertisements) that we send, including based on user location, past use of Lobon’s services, and user preferences and settings.

  • We may also send users communications regarding elections, ballots, referenda, and other political and notice processes that relate to our services. For example, Lobon has notified some users by email of ballot measures or pending legislation relating to the availability of Lobon’s services in those users’ areas.

  • 7. Non-marketing communications. Lobon may use the data we collect to generate and provide users with receipts; inform them of changes to our terms, services, or policies; or send other communications that aren’t for the purpose of marketing the services or products of Lobon or its partners.

  • 8. Legal proceedings and requirements. We may use the personal data we collect to investigate or address claims or disputes relating to use of Lobon’s services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.

  • 9. Automated decision-making

  • We use personal data to make automated decisions relating to use of our services. This includes:

  • Enabling dynamic pricing, in which the price of a ride, or the delivery fee for Lobon Eats orders, is determined based on constantly varying factors such as the estimated time and distance, the predicted route, estimated traffic, and the number of riders and drivers using Lobon at a given moment.
  • Matching available drivers and delivery partners to users requesting services. Users can be matched based on availability, proximity, and other factors. Please see here for further information about our matching process.
  • Determining driver and delivery partner ratings, and deactivating drivers, riders, and delivery partners with low ratings. For more information about how ratings are determined and used, please see here for rider ratings, herefor driver ratings, and here for delivery partner ratings. Please also see the section below titled “Ratings look-up” for further information.
  • Deactivating users who are identified as having engaged in fraud or activities that may otherwise harm Lobon, its users, and others. In some cases, such as when a user is determined to be abusing Lobon’s referral program, such behavior may result in automatic deactivation.
  • Using driver location information, and communications between riders and drivers, to identify cancellation fees earned or induced through fraud. For example, if we determine by using such information that a driver is delaying a rider pickup in order to induce a cancellation, we will not charge the rider a cancellation fee and will adjust the amounts paid to the driver to omit such a fee. To object to such adjustment, please contact Lobon customer support.
  • Click the links in this section for more information about these processes. To object to a deactivation resulting from these processes, please contact Lobon customer support.

E. Data retention and deletion

Lobon retains user profile, transaction, and other personal data for as long as a user maintains their Lobon account.

Lobon may retain certain user data after receiving an account deletion request if necessary, such as to comply with legal requirements.

Lobon retains user profile, transaction, and other information for as long as a user maintains their Lobon account. For drivers and delivery partners, Lobon also retains vehicle and background check information (to the extent permitted by law) for as long as they maintain their Lobon account.


Riders and delivery recipients may request deletion of their account at any time through the Settings > Privacy menus in the Lobon app, or through Lobon’s Help Center. Following such requests, Lobon deletes the data that it is not required to retain for purposes of regulatory, tax, insurance, litigation, or other legal requirements. For example, Lobon retains location, device, and usage data for these purposes for a minimum of 7 years; while it retains such data, it may also use it for purposes of safety, security, fraud prevention and detection, and research and development. In certain circumstances, Lobon may be unable to delete a user’s account, such as if there’s an outstanding credit on the account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, Lobon will delete the account as described above.


Lobon may also retain certain information if necessary for purposes of safety, security, and fraud prevention. For example, if Lobon deactivates a user’s account because of unsafe behavior or security incidents, Lobon may retain certain information about that account to prevent that user from opening a new Lobon account in the future.

F. Grounds for processing

We only collect and use personal data where we have lawful grounds to do so. These include processing user personal data to provide requested services and features, for purposes of Lobon’s legitimate interests or those of other parties, to fulfill our legal obligations, or based on consent.

We collect and use personal data only where we have one or more lawful grounds for doing so. Such grounds may vary depending on where our users are located, but generally include processing personal data:

a. To provide requested services and features

In order to provide our services, we must collect and use certain personal data. This includes:

  • User profile data, which we use to establish and maintain user accounts; verify user identity; communicate with users about their trips, orders, and accounts; and enable users to make payments or receive earnings
  • Background trip information, which is used to verify an applicant’s eligibility to be a driver or delivery partner
  • Driver and delivery partner location data, which we use to track trips and assist with navigation
  • Usage data, which is necessary to maintain, optimize, and enhance Lobon’s services, including to determine incentives, connect riders and drivers, and calculate costs of trips and driver earnings
  • Transaction information
  • Information relating to customer support

b. For purposes of the legitimate interests of Lobon or other parties

This includes using personal data to maintain and enhance our users’ safety and security. For example, we use personal data to prevent use of our services by users who have engaged in inappropriate or dangerous behavior, such as by retaining data of banned users to prevent their use of Lobon’s apps. We also use usage data to prevent matching of riders and drivers for whom there is higher risk of conflict (for instance, because they have been the subject of prior complaints from other users).


This also includes purposes such as combating fraud; improving our services, direct marketing, research, and development; and enforcing Lobon’s Terms of Service.


In addition, it includes using personal data to the extent necessary for the interests of other people or the general public, such as in connection with legal or insurance claims, and to protect the rights and safety of others.


c. To fulfill Lobon’s legal obligations


For example, Lobon is subject to laws and regulations in many cities and countries that require it to collect and retain data about our users’ trips, and to provide copies of such data to the government or other authorities. We collect and use personal data to comply with such laws.


Lobon may also share data with law enforcement regarding criminal acts or threats to public safety, or requests by third parties pursuant to legal processes. 

For more information about such sharing, please see Uber’s Guidelines for Law Enforcement Authorities - United StatesGuidelines for Law Enforcement Authorities - Outside the US, and Guidelines for Third Party Data Requests and Service of Legal Documents.

d. With consent

Lobon may collect and use personal data based on the user’s consent. For example, we may collect personal data through voluntary surveys. Responses to such surveys are collected on the basis of consent and will be deleted once no longer necessary for the purposes collected.


A user who has provided consent to a collection or use of their personal data can revoke it at any time. However, the user will not be able to use any service or feature that requires collection or use of that personal data.

IV. Choice and transparency

Lobon enables users to access and control the data that Lobon collects, including through:


In-app settings

Device permissions

In-app ratings pages

Marketing opt-outs

Lobon also enables users to request access to or copies of their data, changes or updates to their accounts, deletion of their accounts, or that Lobon restrict its processing of user personal data.


A. Privacy settings


Settings menus in the Lobon app for riders give them the ability to set or update their location-sharing preferences and their preferences for receiving mobile notifications from Lobon. Information about these settings, how to set or change these settings, and the effect of turning off these settings is described below.


Location data

Lobon uses riders’ device location services to make it easier to get a ride whenever they need one. Location data helps improve our services, including pickups, navigation, and customer support.


Riders may enable or disallow Lobon to collect location data from their mobile devices through the Settings > Privacy menus in the Lobon app. Riders and delivery recipients can enable or disallow such collections through the settings on their mobile device.


Share Live Location (riders)

Riders who have enabled Lobon to collect location data from their mobile device may also enable Lobon to share their location with their driver from the time the ride is requested to the start of the trip. This can help improve pickups for both drivers and riders, particularly in crowded areas.


Riders may enable or disable this feature through the Settings > Privacy menus in the Lobon app.


Emergency Data Sharing (riders)

Riders who have enabled Lobon to collect location data from their mobile device may also enable the Emergency Data Sharing feature that shares data with emergency police, fire, and ambulance services. Such data includes approximate location at the time the emergency call was placed; the car’s make, model, color, and license plate information; the rider’s name and phone number; pickup and dropoff locations; and the driver’s name.


Riders may enable or disable this feature through the Settings > Privacy menus or the Safety Center in the Lobon app.


Notifications: account and trip updates

Lobon provides users with trip status notifications and updates related to activity on their account. These notifications are a necessary part of using the Lobon app and cannot be disabled. However, users may choose the method by which they receive these notifications through the Settings > Privacy menus in the Lobon app.


Notifications: discounts and news

Users may enable Lobon to send push notifications about discounts and news from Lobon. Push notifications may be enabled or disabled through the Settings > Privacy menus in the Lobon app.


Communications from restaurant partners

Delivery recipients who have opted in to communications from restaurant partners may stop sharing their data with each restaurant partner in their Lobon Eats account settings.


B. Device permissions


Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. iOS devices notify users the first time the Lobon app requests permission to access certain types of data and gives users the option to grant or refuse permission. Android devices notify users of the permissions that the Lobon app seeks before their first use of the app, and use of the app constitutes a grant of such permission.


C. Ratings look-up


After every trip, drivers and riders are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services. For example, rider ratings are available to drivers from whom they request transportation, and driver ratings are available to their riders.


This 2-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for drivers and riders. Riders can see their average rating in the main menu of the Lobon app. Drivers can see their average rating after tapping their profile photo in the Lobon Driver app.


Delivery partners are also rated by delivery recipients and restaurant partners. Click here for more information.


D. Marketing opt-outs


Users may opt out of receiving promotional emails from Lobon here. Users may also opt out of receiving emails and other messages from Lobon by following the unsubscribe instructions in those messages. We may still send users who have opted out non-promotional communications, such as receipts for rides or information about their account.


E. User data requests


Lobon provides users with a variety of ways to learn about, control, and submit questions and comments about Lobon’s handling of their data. To make a request, please go here.


Accessing data: Users can ask for an explanation of the data we collect from them and how we use it.

Receiving data: Users can ask for a copy of data that Lobon collects from them with their consent or as necessary to provide our services.

Changing or updating data: Users can edit the name, phone number, email address, payment method, and photo associated with their account through the Settings menu in Lobon’s apps or driver portal. They may also ask that Lobon change or update their data, including if they believe such data is inaccurate or incomplete.

Deleting data: Users may request deletion of their account at any time through the Settings > Privacy menus in the Lobon app, or through Lobon’s website (riders and delivery recipients here; drivers and delivery partners here).

Objections, restrictions, and complaints: Users may request that we stop using all or some of their personal data, or that we limit our use of their data. Lobon may continue to process data after such objection or request to the extent required or permitted by law.

In addition, depending on their location, users may have the right to file a complaint relating to Lobon’s handling of their personal data with the data protection authority in their country. For example, users in the European Union and South America may submit such requests to the data protection authorities in the country in which they live.

V. Updates to this notice

We may occasionally update this notice. Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.

We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the Lobon apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices. After such notice, use of our services by users in countries outside the European Union will be understood as consent to the updates to the extent permitted by law.